Privacy Policy Effective Date: 12/01/2017
1. Introduction
Welcome to Theracare Physical Therapy (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical therapy practice or use our services.
2. Information We Collect
Personal Information: We may collect personal information such as your name, contact details (phone number, email address), date of birth, insurance information, and medical history. Health Information: To provide effective physical therapy, we may collect health-related information including details about your medical conditions, treatment plans, and progress notes. Payment Information: If you make a payment for services, we may collect payment information such as credit card numbers or other financial details. Communication Data: We may collect information from communications between you and us, including email correspondence and phone calls.
3. How We Use Your Information
We use your information for the following purposes:
To Provide Services: To deliver physical therapy services, including assessment, treatment, and follow-up care.
To Process Payments: To process payments for services rendered and manage billing.
To Communicate: To contact you regarding appointments, treatment plans, and other relevant information.
To Improve Services: To enhance our services and practice management based on feedback and service utilization.
To Comply with Legal Obligations: To comply with health regulations and other legal requirements.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
With Your Consent: We may share your information with your consent, such as with other healthcare providers involved in your care.
With Service Providers: We may share information with third-party service providers who assist us in operating our practice, such as billing services or IT support.
For Legal Reasons: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights.
5. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
Access: You may request access to your personal information we hold.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal and regulatory requirements.
Opt-Out: You may opt out of receiving marketing communications from us.
To exercise these rights, please contact us using the information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting. We encourage you to review this policy periodically.
SMS Communication Privacy Policy.
Introduction
At Theracare Physical Therapy, we are committed to respecting your privacy and ensuring that your information is handled in a secure manner. This section of our Privacy Policy explains how we collect, use, and manage your consent regarding SMS communications.
2. Consent for SMS Communications
By providing us with your mobile phone number and opting to receive SMS communications, you consent to receive text messages from us related to the following purposes:
Appointment Reminders: Notifications about upcoming appointments or changes to your schedule.
3. How We Collect Your Consent
Opt-In: When you provide your mobile phone number to us, we will seek your explicit consent to send SMS messages. You will have the opportunity to opt-in by checking a box or otherwise indicating your agreement to receive SMS communications.
Confirmation: Upon receiving your consent, we may send a confirmation SMS to verify that you have agreed to receive messages from us. This message will include instructions on how to opt-out if you choose to do so later.
4. How We Use Your SMS Information
Message Content: The content of our SMS messages will be related to the purposes mentioned above. Frequency: The frequency of SMS communications will vary based on the purpose. For example, appointment reminders may be sent periodically.
We do not pass any individual's consent to receive SMS from Theracare Physical Therapy to any third party. We do not share phone numbers with third parties and affiliate marketing for the purpose of allowing those third parties to send SMS.
5. Opt-Out and Withdrawal of Consent
Opt-Out Instructions: Each SMS message will include instructions on how to opt-out of receiving further messages. Typically, you can reply with "STOP" to unsubscribe from SMS communications.
Withdrawal of Consent: You may withdraw your consent at any time by following the opt-out instructions provided in our SMS messages or by contacting us directly.
6. Data Security
We use appropriate security measures to protect your mobile phone number and other personal information from unauthorized access, use, or disclosure.
7. Contact Us
If you have any questions.
Theracare Physical Therapy
18607 Ventura Blvd. Ste. 106
Tarzana, CA 91356
(818) 975-8203
info@theracarept.com